From December 29 to 30, 2025, the Business Development and Revenue Procurement Department of the Faculty of Management Science hosted the Modern Professional Barista & Café Service Training workshop under the theme "Creating Customer Experience through Professional Service and Quality." Asst. Prof. Dr. Chutima Klaysung, Dean of the Faculty of Management Science, presided over the opening ceremony, while Dr. Jeerapan Chanwichian, Associate Dean for Business Development and Revenue Procurement, delivered the project report. Asst. Prof. Dr. Nattaphong Techarattanased, Associate Dean for Research and Academic Services, also honored the event with his presence.

The program featured guest speakers Mr. Sethichai Sujarita and Ms. Kornnit Jiranyawiwat from NL Coffee, who shared their expertise on several key topics, including:

• Roles and Mindset of Modern Baristas: Acting as experience makers, fostering a service mind, and maintaining a professional image and etiquette.
• Professional Service Standards: The Modern Café Customer Journey (welcoming, order-taking, and menu recommendations).
• Coffee Fundamentals and Beverage Quality: Knowledge of coffee beans, standard menus, shop-specific recipes, and consistency.
• Front-of-House Systems and Teamwork: POS operations, queue management, hygiene, and team workflows.
• Practical Workshops: Real-life role-playing for customer service, brewing 6 standard beverage recipes with quality control, managing peak-time queues, and executing "Service Recovery" techniques for handling customer complaints.

Students from the Human Resource Management and Service Business Management programs attended the session at the ACTIVE HYFLEX LEARNING ROOM, 1st Floor, Building 57, Faculty of Management Science.